Section 1 - Your Trusted Ride-Sharing Platform

At AmarTrip, we believe that every journey should start with confidence. When you open the AmarTrip app, you are connecting to a network of independent, verified drivers who are ready to take you where you need to go. Our system is built on three principles: trust, transparency, and technology.

1.1 Trust

• Every driver undergoes verification of identity, driver's license, and vehicle documents before being allowed to use the platform.
• Rider ratings and reviews ensure accountability on both sides.

1.2 Transparency

• Fare amounts are negotiated and agreed upon before the trip starts.
• You can view driver profiles, ratings, and vehicle details before confirming your ride.

1.3 Technology

• GPS-powered trip tracking for safety.
• In-app communication with drivers without sharing your personal phone number.

Scenario Example: Fatema, a university student, books a late-night ride home. Before confirming, she checks the driver's 4.8-star rating, recent reviews, and vehicle details. She shares her trip link with her brother, ensuring her safety from start to finish.

Section 2 - Connecting Passengers and Drivers Seamlessly

Our platform removes the stress and uncertainty from finding a ride. No roadside haggling, no wondering if you'll find a driver in time - everything happens in-app, quickly and securely.

2.1 How Matching Works

1. You post your trip request, including pickup point, destination, and desired fare.
2. Drivers in your area are notified instantly.
3. Drivers respond with acceptance of your offer or counter-offers. You also nagotiate fare multiple times.
4. You select your preferred driver.

2.2 Communication

• Riders and drivers communicate through in-app chat or masked phone calls for safety.
• Live GPS shows driver location before pickup.

Scenario Example: Imran needs to get from Bashundhara to Old Dhaka during rush hour. He posts his request and receives bids from three drivers within two minutes. One is just five minutes away, so he accepts that offer, ensuring he reaches his meeting on time.

Section 3 - Using the AmarTrip Mobile Application

Bangladesh's most flexible and rider-friendly ride-sharing app, available for use across all 64 districts. Whether you need a quick local ride, intercity travel, or want to negotiate your fare, the AmarTrip app empowers you with choice, transparency, and safety.

3.1 Core Features for Riders

• Instant Rides: Book a ride in real-time and get picked up quickly by nearby drivers.
• Scheduled Trips: Pre-book rides from 30 minutes up to 2 days in advance to suit your plans.
• Fare Bidding & Negotiation: Propose your fare or negotiate with multiple drivers through multiple bidding rounds, ensuring fair pricing with zero hidden fees.
• Hourly Rentals: Rent a vehicle for 4, 8, or 10 hours, ideal for errands, business trips, or city exploration.
• Local Trips: Affordable and convenient rides within your city limits.
• Intercity Travel: Seamlessly travel between cities, such as Dhaka to Chattogram, Sylhet to Moulvibazar, and beyond.

3.2 Trip Management & History

• Trip History: Access your complete history of past and canceled trips anytime within the app.
• Smart Notifications: Receive timely updates on your ride status, driver arrival times, fare offers, and more.
• End Trip Option: Manually end your trip when you reach your destination for accurate billing.

3.3 Pricing Transparency

• No waiting charges, hidden fees, or surge pricing.
• Guaranteed compensation if your ride is delayed or a driver fails to show up.
• What you agree to in fare bidding is what you pay - no surprises.

3.4 Safety & Profile Management

• Profile Information: Save and update essential details such as your name, mobile number, total trips, and rating. Optionally provide blood group, gender, emergency contact, email, and residential address to enhance your safety and support.
• Emergency Button: Instantly connect to 999 or AmarTrip Help Center during any trip for immediate assistance.
• Live Tracking: Track your ride in real-time with car movement updates visible in your notification bar.
• In-App Chat: Communicate securely with your driver without revealing personal phone numbers.
• Language Support: Switch effortlessly between Bangla and English for your convenience.
• User-Friendly Interface: Designed for all ages with full local language support for easy navigation.

3.5 Account Control & Security

• Log Out: Securely log out from any device to protect your account.
• Delete Account: You have full control over your data and can delete your account anytime via the app.

3.6 Ratings & Support

• Rating & Reviews: Rate drivers after each trip to help maintain quality and community safety.
• Customer Support: Access friendly, dedicated Bangladeshi customer service in Bangla or English for help with any issues or questions.

Section 4 - Eligibility Requirements

At AmarTrip, ensuring a safe, secure, and reliable experience for all users is a top priority. To uphold this standard, we have established clear eligibility criteria that every user must satisfy before accessing our services. These requirements comply with legal standards and promote a community of responsible and accountable riders and drivers. By setting these fundamental conditions, AmarTrip protects passengers and drivers alike, fosters trust in the platform, and maintains the integrity of our ride-sharing ecosystem.

4.1 For Riders

To create a trustworthy and secure environment, all riders must meet the following essential conditions before booking or using any service through the AmarTrip mobile application:

• Age Requirement: Riders must be at least 18 years old to use AmarTrip services independently. This minimum age aligns with the legal age of adulthood in Bangladesh, ensuring users have the maturity and legal capacity to enter into binding agreements. AmarTrip reserves the right to suspend or terminate accounts if a rider is found to have misrepresented their age.
• Valid Mobile Number: Each rider must register with a valid, active mobile phone number. This requirement is necessary for verifying user identity, preventing fraudulent or duplicate accounts, and enabling effective communication between riders and drivers. Riders are responsible for maintaining an active and accessible registered mobile number. Providing false or inactive contact information may result in account suspension.

4.2 Optional Information

While not mandatory, riders are encouraged to provide certain optional information to enhance safety and improve service quality. This information will be used by AmarTrip in accordance with applicable privacy laws and solely for the purposes described below:

• Blood Group: Providing your blood group can assist emergency responders in critical situations during a trip.
• Emergency Contact Number: An emergency contact allows AmarTrip to notify a trusted person if you encounter an emergency during a ride.
• Gender: Sharing gender information helps AmarTrip tailor services and support to ensure rider comfort and safety.
• Address: Providing an address can assist in verifying identity or resolving disputes related to trips.

Section 5 - Comprehensive Services Offered by AmarTrip

At AmarTrip, we recognize that transportation needs vary widely based on purpose, timing, and personal preferences. To address this, we offer a broad range of services to suit different travel requirements. Whether you need immediate local rides, planned trips, or flexible fare options, AmarTrip provides reliable solutions for all journeys.

5.1 Instant Rides

Instant Rides allow riders to book a trip immediately through the AmarTrip app. This real-time booking feature ensures quick connections to nearby drivers for immediate travel without advance scheduling.

5.2 Scheduled Trips

Scheduled Trips enable riders to book rides in advance, from 30 minutes up to 2 days before the planned trip. This service is designed for those who want to organize their transportation ahead of time to ensure timely arrivals.

5.3 Bidding Trips & Multi-Round Negotiation

The Bidding system lets riders propose fares or request rides without a fare, allowing nearby drivers to send offers or counter-offers. This dynamic negotiation process may involve multiple rounds until both rider and driver agree on a fair price, fostering transparency and flexibility.

5.4 Hourly Rentals

Hourly Rentals provide riders with a dedicated vehicle for a fixed number of hours (4, 8, or 10), allowing multiple stops within the city. The fare is negotiated based on duration and service needs rather than fixed kilometers, offering flexibility for extended or multi-stop trips.

5.5 Station Trips

Station Trips facilitate transportation to and from major transit hubs such as bus terminals, train stations, and ferry terminals. Riders can book these trips instantly or schedule them in advance, with fare agreements made through the standard bidding process.

5.6 Airport Trips

Airport Trips are designed to provide convenient, timely pick-up and drop-off services at major airports. Riders can book instant or scheduled rides, with real-time flight updates helping drivers to accommodate delays and ensure punctual arrivals.

Section 6 - Bidding Process

6.1 Bidding Window Duration

AmarTrip allows riders to propose fares for their trips and receive offers from drivers. To keep this process fair and timely:

• The bidding window remains open for 15 minutes after a fare is proposed.
• Drivers have this time to accept, decline, or make counteroffers.
• Riders can review all offers and choose the best one within this period.
• If no driver responds within 15 minutes, riders may adjust the fare or cancel the request.
• After the window closes, riders must accept an offer, revise the fare, or cancel to continue.

6.2 How the Bidding System Works

• Rider-Initiated Fare Proposal: Riders can propose a fare (e.g., BDT 800 from Uttara to Narayanganj) or send a request without a fare to get offers from drivers.
• Driver Offer & Counter-Offer: Drivers respond with fare offers based on distance, trip duration, fuel/toll costs, traffic, and other factors.
• Multi-Round Negotiation: Riders and drivers can negotiate back and forth until they agree on a fare.
• Final Fare Confirmation: Once agreed, the fare is locked in, the rider confirms the driver, and the trip is officially booked. There are no hidden fees or renegotiations afterward.

6.3 Rider Bidding Limitations

To maintain fairness and prevent misuse, riders can only place one active bid request at a time. This means:

• A rider must wait for the current bidding process to conclude (whether the trip is booked or cancelled) before placing another bid.
• This prevents flooding the system with multiple bids and ensures drivers are not overwhelmed.

6.4 Rider Waiting Period

For scheduled trips, riders should wait up to 1 hour from the scheduled start time for their assigned driver to arrive. This period allows for minor delays but limits excessive waiting.

Section 7 - Payments

7.1 Fare Agreement

The Fare Agreement is a key part of AmarTrip's service, promoting transparency and fairness between riders and drivers. Before the trip begins:

• Both rider and driver must agree on the fare upfront.
• This agreement prevents disputes or confusion about costs during or after the trip.

7.2 Payment Methods

At AmarTrip, we provide flexible payment options designed to offer convenience while maintaining transparency and security. All payments must be settled promptly upon trip completion. Below are the details of payment procedures:

Cash Payment After Trip Completion

• Primary Payment Method: Riders may pay drivers directly in cash immediately after the trip ends. This is the standard and most widely accepted method.
• Timing: Payment must be completed before the rider exits the vehicle to avoid any disputes.
• Fare Confirmation: The fare should be agreed upon beforehand, either via the app's bidding process or mutual negotiation.

Mutually Agreed Payment Options

• Alternative Methods: Riders and drivers may agree to other payment methods such as mobile money or digital wallets prior to starting the trip.
• Mutual Consent: Both parties must explicitly agree to any payment method other than cash before the trip begins.
• User Responsibility: AmarTrip does not handle or guarantee payment security for transactions made outside the app. The rider and driver bear full responsibility for such payments.

Prohibition of Offline or Unauthorized Payments

• Strict Policy: All bookings and payments must be conducted through the AmarTrip platform. Offline arrangements or payments outside the app are strictly prohibited.
• Safety and Security: This policy protects all users by ensuring transactions are transparent and supported by AmarTrip's customer service and dispute resolution mechanisms.

7.3 Toll Payments

• Intercity Trips: Drivers pay all toll fees during intercity trips (e.g., Dhaka to Sylhet).
• Local Trips: Riders pay any toll fees during local trips within a city (e.g., within Dhaka).

This clear division ensures both parties understand their payment responsibilities.

7.4 Rider Compensation for Driver No-Show

If a driver fails to arrive within 1 hour of the scheduled pickup, the rider may claim an amount which is set and controlled by AmarTrip's platform authority compensation via the AmarTrip app.

Upon receiving a claim, our customer support team will verify the incident and contact the rider before processing the compensation.

7.5 Legal Disclaimer

AmarTrip expressly disclaims any liability arising from payment disputes, delays, or losses resulting from transactions made directly between riders and drivers. While AmarTrip facilitates ride matching and fare negotiation through the app, all payments made in cash or via mutually agreed methods are transactions solely between the rider and the driver. AmarTrip shall not be responsible for any claims, damages, or disputes arising from payment issues, including but not limited to non-payment, overpayment, fraud, or unauthorized payment arrangements. Users agree that by using AmarTrip's services, they assume full responsibility for ensuring payment completion and resolving any payment-related issues directly with the other party.

Section 8 - Trip Timing Guidelines

Adhering to trip timing guidelines ensures a smooth, efficient, and positive experience for both riders and drivers. Understanding these rules helps prevent confusion and delays for scheduled and instant trips alike.

8.1 Scheduled Trip Start Time

For trips booked in advance, drivers may start the trip up to 15 minutes early if they arrive ahead of schedule and the rider is ready. If the rider is not ready, the driver will wait until the scheduled start time. This flexibility helps reduce waiting times and improves time management for both parties.

8.2 Instant Trip Flexibility

Instant trips begin as soon as a nearby driver is available, with no fixed start time. When you request an instant ride, the closest driver will be notified to pick you up immediately, enabling quick service for urgent travel needs and allowing drivers to manage multiple requests efficiently.

Section 9 – Cancellations & No-Shows Policy

AmarTrip is committed to fairness and accountability for both riders and drivers. While occasional cancellations are understandable, frequent cancellations can disrupt service, delay trips, and negatively impact all users. To address this, AmarTrip applies a structured cancellation policy with escalating penalties based on the number of cancellations:

Cancellation Penalties

• 1-2 Cancellations: No penalties or account blocks will be applied for the first one or two cancellations. This grace period allows riders flexibility for minor changes or unforeseen events without impacting their ability to use the service.
• 3rd Cancellation: A temporary 15-minute block will be applied after the third cancellation. During this time, the rider cannot request new trips. This penalty acts as a warning and encourages mindful use of the platform.
• 4th Cancellation: A second 15-minute block will be imposed after the fourth cancellation to further discourage repeated disruptions.

Section 10 – Account Logout, Deactivation, and Deletion

10.1 Account Logout (Temporary)

You may log out of your AmarTrip account at any time without affecting any active bookings or stored data.

Procedure:

1. Open the AmarTrip mobile application.
2. Navigate to Settings → Account → Logout.
3. Confirm the logout request.

10.2 Account Deactivation or Deletion (Permanent)

You may request permanent deactivation or deletion of your AmarTrip account at any time, subject to the terms set forth herein.

Procedure:

1. Log into the AmarTrip mobile application.
2. Navigate to Settings → Account → (Three-dot Menu) → Delete Account.
3. Select or specify the reason for the request.

10.3 Data Retention and Erasure

• Upon account deactivation or deletion, AmarTrip will retain booking history and associated data solely for the period mandated by applicable Bangladeshi law.
• You may request permanent erasure of personal data in accordance with Section 14 (Data Privacy).

10.4 Reservation of Rights

AmarTrip reserves the right to decline, delay, or suspend account deactivation or deletion request.

Section 11 – Rating System & Consequences

The User Ratings System plays a crucial role in promoting accountability and maintaining quality service within the AmarTrip community. By allowing both drivers and riders to rate their experiences, the system encourages high standards and creates a transparent feedback loop that fosters trust and responsibility among all users.

11.1 Rating Calculation

AmarTrip calculates ratings for drivers and riders based on the average score from all completed trips. This method ensures fairness by reflecting overall performance rather than isolated incidents, encouraging consistent quality and accountability.

11.2 Mutual Rating System

Both riders and drivers rate each other after every trip. This two-way feedback fosters mutual respect, transparency, and responsibility, motivating all users to maintain high service standards.

11.3 Consequences of Low Ratings

Users who consistently receive low ratings may face penalties to protect service quality, including suspension of service, temporary restrictions on using certain app features, or permanent account termination.

Section 12 – Lost and Found Policy

AmarTrip understands that losing personal belongings during a trip can be frustrating. While we will make reasonable efforts to assist in the recovery of lost items, it is important to note that AmarTrip is a technology platform only. We do not own or operate vehicles, and we are not responsible for any personal items that are lost, stolen, or damaged during a trip.

12.1 Rider’s Responsibility

• Passengers are solely responsible for safeguarding their belongings before, during, and after a trip.
• You should check your seat, floor area, and storage compartments before leaving the vehicle.
• Common items left behind include phones, wallets, keys, bags, and headphones.

Example: If you forget your mobile phone in the car after a trip, AmarTrip is not liable to reimburse or replace it.

12.2 Reporting a Lost Item

If you lose an item during a trip, you may report it to AmarTrip Support within 24 hours of trip completion.

Provide the following details:

• Item description (color, brand, etc.).
• The trip details (date, time, driver name).
• Contact information (email, phone number).

AmarTrip bears no legal liability for the recovery, loss, theft, or condition of any personal item.

Section 13 – Liability, Disclaimers, and Indemnification

13.1 Nature of AmarTrip’s Role

AmarTrip operates exclusively as a technology service provider and digital marketplace that connects riders with independent third-party drivers. We do not:

1. Own, lease, operate, supervise, or manage any vehicles;
2. Employ, control, or direct drivers;
3. Provide transportation, logistics, or courier services;
4. Control the physical environment inside vehicles;
5. Provide insurance for, or accept responsibility for, passengers’ personal belongings.

Our role is strictly limited to facilitating communication, booking, and payment between riders and drivers. The resolution of any service issues (e.g., lost items, fare disputes, or trip concerns) depends entirely on direct cooperation between the rider and the driver.

13.2 Disclaimers

AmarTrip makes no warranties or guarantees regarding:

• The quality, safety, or reliability of any trip or driver.
• The accuracy or timeliness of any information provided through the app.
• The security or integrity of any third-party services linked to the platform.
• The availability of a driver for every trip request.

13.3 Maximum Liability

AmarTrip’s total liability for any claim related to your use of the Services shall not exceed the total amount you paid, if any, for using the Services in the twelve (12) months immediately preceding the claim.

13.4 Local Consumer Law

Nothing in these Terms limits or excludes any liability that AmarTrip or its affiliates may have under applicable local consumer protection laws, where such limitations or exclusions are prohibited. Your statutory rights as a consumer remain unaffected.

13.5 Indemnification

You agree to indemnify, defend, and hold harmless AmarTrip, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:

1. Your actions, conduct, or omissions during any ride;
2. Your use or misuse of the AmarTrip platform or services;
3. Your interactions, contracts, or disputes with drivers or other users;
4. Your breach of these Terms & Conditions.

Section 14 – Emergency & Safety Features

AmarTrip is dedicated to enhancing user safety by providing real-time trip updates, immediate emergency response capabilities, and comprehensive trip records for safety and security purposes.

14.1 Estimated Time of Arrival (ETA)

Knowing when to expect your ride and the estimated journey time is essential for a smooth experience. AmarTrip offers real-time tracking and ETA information to keep both drivers and riders informed throughout the trip.

• Real-time Tracking: Riders can view the ETA of their driver during the trip, receiving updated estimates for arrival at the pickup location or destination. For instance, a rider booking from Banani to Dhanmondi can track how many minutes remain before the driver arrives.
• Buffer for Accuracy: To account for traffic, road conditions, or unforeseen delays, a 5–10 minute buffer may be added to the ETA. This adjustment makes arrival estimates more realistic and helps reduce frustration due to unexpected delays.

14.2 Emergency Button

AmarTrip includes an in-app emergency button feature, ensuring users have immediate access to help in critical situations. By tapping this button, a rider can instantly connect to the national emergency helpline (999) or the AmarTrip Help Center. This feature is integrated for quick access and peace of mind during any ride.

Section 15 – Rider Responsibilities

To ensure that AmarTrip provides a safe, respectful, and efficient experience for all users, every rider must comply with the following obligations. These responsibilities are mandatory and form part of the legal terms governing use of the AmarTrip platform.

15.1 Accurate Information

Riders must provide complete, correct, and precise trip information at the time of booking, including:

• Exact pickup and drop-off locations, date, time, and selected vehicle type.
• Any optional fare offer before bidding, which must be valid and consistent with the trip requirements.

Providing false, incomplete, or misleading information is strictly prohibited and may result in penalties, suspension, or permanent deactivation.

15.2 Respectful Conduct

Riders must treat all drivers and other platform users with respect, courtesy, and professionalism. The following are strictly prohibited:

• Verbal or physical abuse, harassment, threats, or discriminatory behavior.
• Damage to the driver's vehicle or property.
• Intoxication or behavior that compromises the safety of the driver or others.

15.3 Compliance with Laws & Safety Regulations

Riders must comply with all applicable laws of Bangladesh and follow all safety requirements during trips, including:

• Wearing seatbelts where applicable.
• Not carrying illegal, dangerous, or prohibited items.
• Not engaging in any conduct that may endanger the driver, the vehicle, or other road users.

Section 16 – Prohibited Activities

To maintain the integrity, safety, and fairness of the AmarTrip platform, certain activities are strictly prohibited. Engaging in these activities may result in account suspension or termination.

16.1 No Account Sharing

Users are prohibited from sharing their accounts. This practice can cause false ratings, unauthorized transactions, or other abuses.

Example: Allowing someone else to use your driver account to accept trips breaches platform rules.

16.2 No Third-Party App Manipulation

Users are forbidden from using third-party software, applications, or tools to manipulate AmarTrip services, including but not limited to GPS spoofing, automated bidding, or falsifying trip logs. Such manipulations distort location data, fare calculations, and trip records, undermining fairness and transparency for all users.

Example: Using software to fake your location or alter trip details violates platform integrity.

16.3 Penalties for Prohibited Activities

Violations may result in:

• Temporary account suspension for investigation.
• Permanent account termination for serious or repeated offenses.
• Legal actions if violations cause significant harm to AmarTrip or its users.

By complying with these policies, users help maintain a secure, fair, and trustworthy platform for everyone.

Section 17 – Suspension and Termination Policy

AmarTrip may suspend or terminate user accounts for serious or repeated violations of our Terms & Conditions. Examples include:

• Fraudulent activities such as falsifying trip details or manipulating fares.
• Harassment (verbal, physical, emotional) toward any user.
• Illegal acts like transporting prohibited items.
• Safety compromises, including reckless driving or violent conduct during trips.

17.1 Why Suspension and Termination are Enforced

• Repeated Violations: Indicate ongoing misconduct that negatively impacts other users and service quality. Temporary suspension offers a chance to rectify behavior before permanent actions are taken.
• Serious Offenses: Pose immediate risks requiring swift removal to protect the community and platform reputation.

AmarTrip is committed to maintaining a positive experience for all users and will enforce these policies accordingly.

Section 18 – Data Privacy

AmarTrip is committed to protecting your privacy while you use our services. We understand how important it is to keep your personal information safe, so we have strong measures in place to ensure confidentiality, integrity, and security.

18.1 Information We Collect

To deliver safe, reliable, and efficient ride-sharing services, AmarTrip collects the following types of information:

1. Personal Information: When you register for an account, we collect your name, mobile number, and email. You may optionally provide details like your gender, blood group, and emergency contact.
2. Location Data: To match you with nearby drivers and track your trip, we collect precise location data from your device when you are using the app.
3. Usage Data: We collect information about how you interact with our platform, such as trip history, fare offers, and ratings.
4. Device Information: We collect data about the device you use to access the app, including:

• Device identifiers (e.g., device ID, advertising ID).
• Application usage statistics, crash reports, and performance logs.

18.2 Use of Information

Your information is processed for the following legitimate and lawful purposes:

• Ride Facilitation: To connect riders with drivers, determine routes, and calculate fares.
• Communication: To send ride status updates, safety alerts, promotional offers, and account notifications.
• Identity Verification: To ensure compliance with safety standards and applicable regulations.
• Service Optimisation: To analyse usage trends, identify technical issues, and improve user experience.
• Legal and Regulatory Compliance: To comply with applicable laws, resolve disputes, and enforce our Terms of Service.

18.3 Permissions Required

To operate effectively, the AmarTrip application may request access to certain device features:

• Location: To identify nearby drivers, calculate routes, and ensure accurate pickup and drop-off locations.
• Storage: To store your user data locally for faster access and better performance.
• Phone: To facilitate in-app calls with drivers using masked phone numbers, without exposing your personal number.

18.4 Data Storage and Security

We implement robust security measures to safeguard your personal information, including:

• Secure servers with strict access controls.
• Encryption of sensitive data in transit and at rest.
• Use of firewalls and other advanced security technologies.

While we take all reasonable precautions, no digital platform can guarantee absolute security. We encourage you to maintain strong account credentials and exercise caution when sharing personal information.

18.5 Sharing of Information

Amar Trip does not sell your personal data to third parties. We only share information in the following circumstances:

• Service Providers: With trusted third-party vendors who provide services such as secure cloud hosting and payment processing.
• Other Users: Limited details (e.g., name, contact number) necessary for rider-driver coordination.
• Legal Compliance: When disclosure is required by law or necessary to protect the safety, rights, or property of our users or the company.

18.6 Your Control Over Data

You have control over your personal data. You can view, update, or delete your information through the app’s privacy settings. You can also decide what information to share and limit the data we collect based on your preferences.

18.7 Data Retention

We keep your data only as long as necessary to provide our services and to comply with legal, regulatory, or business requirements. For example, we retain trip history for a period to resolve disputes and for fraud prevention.

18.8 No Sale of Data

AmarTrip will never sell your personal information to third parties. Your data is used only to improve our services and enhance your experience.

18.9 Purpose of Data Use

We collect and use data to:

• Provide and improve AmarTrip services.
• Match riders with the most suitable drivers.
• Enhance safety and security during rides.
• Provide customer support.
• Comply with legal obligations when required.

18.10 Data Deletion Request

You have the right to control and request deletion of your personal data. If you want to delete your data, you can email us at support@amartrip.com. We will process your request according to our privacy policy. For example, if you no longer want to use AmarTrip, you can request to deactivate your account and delete your data. However, some essential information like transaction history may be kept for legal or regulatory reasons, such as fraud prevention or financial reporting. Please note, some data may still be retained for a limited time in backup systems to prevent data loss.

Legal Clause – Privacy

Section 19– Disputes & Governing Law

19.1. Initial Dispute Resolution through In-App Support

Any dispute, controversy, or claim arising out of or relating to your use of the AmarTrip Services or these Terms (“Dispute”) shall first be submitted to AmarTrip’s in-app customer support system. You agree to provide all relevant information and cooperate in good faith to facilitate timely resolution. AmarTrip commits to acknowledge and respond to your complaint within 7 working days, and to use its best efforts to resolve the Dispute amicably and in good faith. If the Dispute is not resolved within 30 days, either party may escalate the matter as provided below.

Section 20 – Contact Information

Section 21 – Your Agreement and Commitment

CONTRACTUAL RELATIONSHIP

Supplemental Terms

From time to time, AmarTrip may provide additional terms, guidelines, or policies that supplement these Terms and Conditions. Such supplemental terms will be incorporated by reference and will govern your use of specific features or services. Your continued use of AmarTrip Services after publication of such supplemental terms constitutes your acceptance of them.

Amendments

AmarTrip reserves the right to amend, modify, or update these Terms and Conditions at any time without prior notice. Amendments will be effective immediately upon posting on the AmarTrip platform or website. It is your responsibility to review the Terms regularly. Continued use of the AmarTrip Services following any changes constitutes your acceptance of the updated Terms.

Termination or Restriction of the AmarTrip Services

AmarTrip reserves the right to terminate or restrict your access to the platform, in whole or in part, at any time for any reason, including but not limited to breach of these Terms, non-compliance with our policies, or any other conduct that AmarTrip, in its sole discretion, deems harmful to its business or other users.

Section 22 – General Provisions

• If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it valid, and the remaining provisions will remain in full force and effect.
• AmarTrip’s failure to enforce any right or provision under these Terms shall not be considered a waiver of such right or provision.
• You may not assign or transfer your rights or obligations under these Terms without AmarTrip’s prior written consent. AmarTrip may assign or transfer its rights and obligations freely.
• These Terms are governed by and constructed in accordance with the laws of Bangladesh, and you agree to submit to the exclusive jurisdiction of the courts located in Bangladesh.

Section 23 – Moving Forward Together

We thank you for trusting AmarTrip. Together, we can make travel across Bangladesh safer, more flexible, and rider-focused.

Other Provisions

Claims of Copyright Infringement

If you believe that any content available on the AmarTrip platform infringes your copyright or intellectual property rights, you must notify AmarTrip promptly with a detailed written complaint. Your notice should include all necessary information, such as identification of the copyrighted work, the location of the infringing material, and your contact information.

Third Party Services and Content

The AmarTrip platform may include or link to third-party services, content, or advertisements. AmarTrip is not responsible for the accuracy, legality, or content of these third-party materials and does not endorse them. Your use of third-party services is subject to their respective terms and policies.

Ownership

All intellectual property rights in the AmarTrip Services, including software, logos, trademarks, and content, are owned or licensed by AmarTrip or its affiliates. You agree not to copy, reproduce, modify, or create derivative works without prior written permission from AmarTrip.

Your Use of AmarTrip Services

You must be of legal age and have the legal capacity to enter into these Terms to use AmarTrip Services. You agree to provide accurate information and maintain the security of your account credentials. You are responsible for all activities that occur under your account.